Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you wish to return an item, please send a request via email to contact@charlieandmillie.com. Please ensure you include: Order Name, Order Number, and email address that was used to place your order, and if different, the email address used to contact us to request the return.

If your return is accepted, we’ll send you instructions on how and where to return your package. Items sent back to us without first requesting a return will not be accepted.

Please ensure your return is well packed. We cannot accept liability for goods lost or damaged in transit, and therefore recommend that you obtain a free 'Certificate of Posting' from the Post Office or choose to send the goods by Recorded Delivery.

Please note that postage costs are non refundable under any circumstances other than if the products you have received are faulty.

Damages and Issues

If the product is damaged or faulty, we will arrange for a replacement item to be sent to you or organise for a return of a full refund. Any damages or defective items must be alerted to us within 7 days of the arrival of your package. Please inspect your purchases immediately upon receipt and contact us should you not be happy with your purchase in any way. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.

Refunds

Refunds will be processed within 7 days of receiving the goods back from you and will be made via your original payment method. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold.

Should you be sent a faulty item, we will absolutely reimburse you fully.

This returns policy does not affect your statutory rights. For any other questions or if you'd like to get in touch you can contact us at contact@charlieandmillie.com

Please note, any items purchased using a gift voucher or store credit, can only be exchanged. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Delivery charges will apply to exchanges unless the goods are deemed faulty.